Frequently Asked Questions

Trading
Q: On what trading platforms does it work?
A: FXAutomatic™ is currently available for the MetaTrader platform only. Our development team is working on versions for TradeStation and Ninja Trader. Contact us if you want to be informed when such versions are available.

Q: On what pairs can I use it?
A: FXAutomatic™ can be used on any pair, commodity or stock that your trading broker supports. If your broker allows you to trade commodities, you can use FXAutomatic™ and trade them automatically.

Q: Does FXAutomatic™ works with 4 and 5 digits?
A: FXAutomatic™ supports both 4-digit pricing and 5-digit pricing, so it is compatible with any MetaTrader broker.

Q: What Indicators Can I Confirm my trades with?
A: FXAutomatic™ currently support confirmation from Stochastic Oscillator, Commodity Channel Index, Relative Strength Index, Bollinger Bands and Moving Averages. However, we provide customization services for our clients with no extra charge, so if you wish to add an indicator of your own we can do that for you.

Q: Does FXAutomatic includes Money Management?
A: Yes. FXAutomatic™ automatically calculates trade size based on your risk preferance, so you will risk a constant amount of your equity in any trade, ensuring that your risk is handled and that you are not over-exposed to the market.

Support
Q: Do You Provide Support?
A: By all means, yes. We aim at providing the best and highest quality service for our clients. Our support team is available in most of the day to provide answers and solutions to any issues you might have.

Q: How Can I Contact You?
A: We can be contacted via this form, or this email: support@fxautomatic.com.

Payment
Q: Is My Payment Secured?
A: Your payment is 100% secured. All payments are processed by PayPal so your private information is not stored on our servers. This ensures that your private data is safe and secured.

Q: How Can I Pay?
A: We accept most credit cards, debit cards, eChecks and PayPal payments.

Q: Can I Unsubscribe?
A: You can unsubscribe at any time.

Q: Are There Cancellation Fees?
A: Not at all. Clients can unsubscribe at any time without any additional fees.

In any further questions, our support team can be contacted here. We make any attempt to answers mails as quickly as possible.